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CH Technical Support Specialist

Job Description

As the CH Technical Support Specialist for Digital Transitions, you will be responsible for offering professional one-on-one technical support to our clients.  This position focuses on the installation and training of Digital Transitions’ hardware and software system solutions and provides creative solutions based on the needs of the clients.  The additional responsibilities also include, but are not limited to equipment testing, email and phone support, and technical sales support.

This is a public-facing position and we are looking for someone who is able to think critically, excellent bedside manner with a strong technical photographic background (digital camera backs, medium format cameras, technical cameras, etc.), is detail-oriented, and has great organizational/communication skills.  We are looking for a team-oriented person who is willing to grow with the department and our company.

Ideal Candidate Must Have the Following:

  • Excellent communication skills
  • Technical understanding of photography
  • Proficient in use of assembly tools and have assembly skills
  • Will go the extra mile to make sure our clients’ expectations are met
  • Strives to improve day-to-day operations
  • Detailed oriented
  • Ability to think critically and analytically to resolve problems
  • Enjoys an active work environment
  • Wants to be part of a team and grow with a team

 

Responsibilities

  • Provide telephone and email support for “walk-in” clients in the following areas:
    • Capture One Technical Support
    • Digital Back Technical Support
    • Camera Support
    • Lighting Support
  • Develop and manage relationships with Digital Transitions Commercial and Cultural Heritage clients
  • Travel primarily in North America, but some international travel might be required.
  • Demonstrate Digital Transitions’ solutions with the sales team
  • Participate in Trade Show and Exhibitions (as needed)
  • Other Duties as Assigned

 

Knowledge & Proficiency Requirements

  • Capture One Pro & CH Software
  • Phase One XF, XT, and iX Systems
  • Valid Driver’s License
  • College Level Photographic skills or equivalent experience
  • Digital Transitions 101 & 201 Courses
  • Phase One Certified Professional

 

Other Knowledge Preferred But Not Required

  • Knowledge of Imaging Standards
    • FADGI, METAMORPHOZE, ISO 19264
  • Experience with Golden Thread Analysis Software
  • Experience with BasicColor software
  • Basic knowledge of Collections Management Systems
  • Basic knowledge of Asset Management Systems
  • Basic knowledge of Client Management Systems
  • G-Suite and MS Office
  • Cultural Heritage Collections Collections Photography
  • Analogue Photographic Processes

 

Job Type

  • Full Time
  • Hours:  9-5:30 PM, Monday to Friday

 

Apply via LinkedIn or send your resume & cover letter to [email protected].

 

About DT

Digital Transitions is the world’s largest value-added reseller, designer, and fabricator of high-end digital photography solutions.  We also specialize in the sales, rentals, training, and support of both new and used photographic technologies from Phase One. Digital Transitions serves both the commercial and cultural heritage communities, and it’s up to us to make sure the client experience is unparalleled. Join the Digital Transitions family and see for yourself why our clients keep coming back.

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